Kathleen Macalinao
Kathleen ensures clients continue to feel supported and confident after their mortgage has funded. Her role focuses on helping clients understand their mortgage, their payments, and the next steps so they remain in a strong position moving forward.
As Client After-Funding Care Specialist, Kathleen connects with clients after closing to answer questions, assist with any remaining steps such as document confirmations or signing, and make sure everything is clear and running smoothly.
Through proactive follow-ups and ongoing support, Kathleen helps ensure every client receives exceptional care even after their mortgage journey is complete.