Nina Bacelonia
Head of Client Experience & Growth Operations
Nina Bacelonia is an experienced team lead with an extensive background in mortgage operations and client service. Over the years, she has developed a deep understanding of the mortgage process — from application to funding — ensuring every client receives accurate guidance and timely support.
As Head of Client Experience & Growth Operations, Nina makes sure every file moves efficiently through each stage and that clients are always informed and confident throughout their mortgage journey. She oversees daily operations, supports the team, and ensures service standards remain consistently high.
Nina is known for her attention to detail, calm problem-solving under pressure, and commitment to delivering the best possible experience for every client.